Built specifically for Boston University, BU ServiceNow is a Chrome extension that aims to enhance the ServiceNow environment for streamlined ticket answering. With a variety of features and tweaks, this extension offers a whole new experience for users.

One of the standout features of BU ServiceNow is the inclusion of keyboard shortcuts, allowing users to navigate and interact with tickets more efficiently. Additionally, the extension offers changes to the layout, making it more intuitive and user-friendly.

Another notable feature is the integration of One Help's extensive "Client Profile". This addition provides users with comprehensive client information, enabling them to provide better and more personalized support.

What sets BU ServiceNow apart is its flexibility. Users can individually enable or disable each feature according to their preferences, ensuring a customized experience. This way, users can choose to utilize only the enhancements that are most beneficial to them.

Overall, BU ServiceNow offers a range of improvements to the ServiceNow environment, making ticket answering easier and more efficient for Boston University users.