Bigsib is an AI concierge tailored for the hospitality sector, catering specifically to hotels and short-term rental platforms. With its core feature being a conversational AI chatbot proficient in addressing intricate guest inquiries, it aims to automate the handling of various guest issues with personalized responses. This AI bot operates round the clock, ensuring 24/7 support availability, and seamlessly escalates unresolved matters to your support team for a seamless user experience.

Bigsib offers a manual approval function, enabling the review and customization of auto-generated responses. It can be fine-tuned to each property's specifics, creating a unique knowledge base, and learning about amenities and check-in processes. This tool grants control over response timings, optimizing customer satisfaction through personable and accessible support.