BESCOM Mithra is a mobile application designed to enhance customer engagement for BESCOM. It provides a range of features tailored for both consumers and employees, making it a versatile tool for managing electricity-related services. For consumers, the app offers essential information about tariffs, policies, and scheduled power outages, along with options to register multiple accounts, track consumption and billing history, and make online payments. Users can also register complaints, track their status, and participate in surveys for personalized recommendations.

For employees, BESCOM Mithra includes features such as tracking payment dues and monitoring complaint statuses. The app also provides GPS-based tracking for restoration teams and updates on power outages. By integrating analytics for consumer-specific services and displaying BESCOM's social media pages, the app aims to provide a seamless experience for managing electricity services.