The Balto Ricochet360 Integration is a Chrome extension developed by balto-chrome-extensions. It is a free software that falls under the Browsers category and Add-ons & Tools subcategory.

This extension is designed to enhance the use of the Balto live guidance desktop application with the client's phone service. It works in conjunction with the Ricochet360/Trusted Senior Specialists platform. The main function of the Balto Auto Start/Stop Chrome Extension is to monitor the user's content for the start and stop of inbound and outbound phone calls.

When a change in call disposition is detected, the extension notifies the Balto desktop application to start or stop Balto accordingly. This ensures that Balto is always available for the user whenever they need it.

It is important to note that the Balto Auto Start/Stop Chrome Extension stores and retrieves the user's username and Balto-issued security token in the Chrome browser. This is done to facilitate the seamless integration between the extension and the Balto desktop application.