Astea Mobile, developed by Astea, is a free Android application that enables field technicians to replace paper-intensive manual service processes with an automated and streamlined system. By integrating with Alliance and FieldCentrix solutions, Astea Mobile empowers global mobile workforces by providing real-time access to information, enhancing customer service, and improving service margins and contract profitability.

The application enables technicians to receive work orders wirelessly, including customer account and job site information, equipment history, and contract and warranty data. Technicians can also capture and submit service ticket information without the need for paperwork or re-keying into the back-office system. The solution also supports complete parts management and real-time GPS tracking.

Astea Mobile is a flexible solution that allows technicians to manage their schedules in the field while keeping the home office updated in real-time. The application also enables technicians to communicate via instant messaging with other engineers, corporate offices, warehouses, or other predefined contacts, making it easy for them to stay connected and deliver outstanding service.

The benefits of Astea Mobile include increased revenue from technician productivity, reduced paperwork, service delivery costs, inventory carrying costs, travel costs, minimized SLA penalties, and accelerated invoicing processes. However, continued use of GPS running in the background can dramatically decrease battery life.