Amazon Connect Screen Pop is a Chrome extension developed by Purple Network. This free add-on falls under the Browsers category and specifically the Add-ons & Tools subcategory.

The purpose of Amazon Connect Screen Pop is to boost inbound call productivity by automatically screen popping to any CRM or web apps. It seamlessly integrates with the default Amazon Connect Contact Control Panel (CCP), making it easy to use for Amazon Connect users.

To use Amazon Connect Screen Pop, simply navigate to Settings > Extensions > Amazon Connect Screen Pop in Chrome. From there, click on "Extension options" at the bottom and configure the Screen Pop URL with parameters. Once configured, log in to Amazon Connect CCP and enjoy the benefits of automatic screen popping.

With Amazon Connect Screen Pop, users can save time and improve efficiency by eliminating the need to manually search for customer information during incoming calls. It is a valuable tool for call center agents and anyone using Amazon Connect for customer support.