Активный гражданин Оренбург is a mobile application developed by Министерство цифрового развития и связи Оренбург. It is a service designed for the residents of Orenburg, allowing them to interact with the executive authorities and address specific problems without the need for paper documents or searching for the relevant institutions.

With just a few taps, users can submit messages about issues such as uncollected garbage, snow, and road problems, among others. The advantage of this application is its automated message transmission process, where the system determines the appropriate recipient for each message. Responsible individuals receive the messages, respond to them, prepare reports on completed tasks, and send the responses to the users after verification by the central editorial office. This allows for a response to citizen messages within 10 working days.

Once the responsible department makes a decision on your issue, you will receive a response via email, in your personal account, or in the "Report Problems" section. You will have the opportunity to evaluate or dispute the response.