Aircall is phone support software used to create a wireless call centre without geographical restrictions. By creating an account, managers can establish a virtual call centre with agents answering calls via their own smartphone.

Anytime service

Designed to offer all the functionality of a traditional call centre without the need for expensive hardware and installation, Aircall creates an effective system of call management in minutes. After registering for an account, users can set up a dedicated toll free number or connect a number of separate numbers. Calls are then played a custom intro message before callers choose the correct options for their needs, being put through to a member of staff via their own smartphone. The management suite offers all of the usual call centre features, such as call waiting, recording and voicemail all within an easy to use interface. Employees can share data and make comments, adding group communication to sales and customer service enquires. Aircall is a simple and straightforward service which has the potential to save huge amounts of time and money over a more traditional call centre.

Wireless office

Aircall is an impressive system useful for creating a modern call management approach. Sales and customer service are no longer restricted by office hours or physical equipment with this monthly subscription plan.