Agentforce Diagnostics is a free Chrome add-on designed to enhance the troubleshooting experience for Salesforce users working with Agentforce messaging sessions. This AI-powered diagnostic tool allows users to easily view and analyze Messaging Session event logs without the hassle of navigating through multiple setups or running manual queries. With its user-friendly interface, Agentforce Diagnostics automates the process of accessing the relevant logs, making it an essential tool for those involved in customer chat interactions.

The extension provides instant access to event logs by automatically locating the correct session data, eliminating the need for searching session IDs or applying time-window filters. It works seamlessly within the user's existing Salesforce login, requiring no additional setup or configuration. Agentforce Diagnostics is particularly beneficial for Agentforce engineers, support teams, and conversation designers, as it enhances efficiency in understanding conversation flows and resolving issues across both sandbox and production environments.