Agent Desktop is a Chrome browser extension that can be used to monitor browser activity and records screen activity while minimized.

The Agent Desktop Helper application is a softphone to run phone calls and accept incoming messages. The Helper allows you to use a virtual phone with unlimited incoming calls and texts, and it lets you send or receive up to 7500 texts and messages for free. The application is used by Agents to communicate with their team of customers and to manage their messages.

The Agent Desktop Helper Application can be used as a softphone on any phone that runs Chrome.