Add-On: Universal is a productivity application by Zoho Corporation that enables remote control capabilities on Android devices running Android 7 and above. This add-on is specifically designed for Zoho Assist's customer application. It allows the technician to control your device remotely when you are asked to join a remote support session.

The app uses the Android OS accessibility API to provide the technician with remote control access. To enable the app, you need to install it and then turn it on under the Accessibility settings on your Android device. Add-On: Universal is a useful addition to Zoho Assist's customer application, providing a seamless remote support experience for Android users.