3Kontakt CRM Connect is a Chrome extension designed to enhance customer relationship management by automating data retrieval during phone calls. It integrates seamlessly with existing CRM or ticket systems, providing users with instant access to customer information and call history for both incoming and outgoing calls. This functionality not only saves time but also simplifies workflows, ultimately improving customer service and contributing positively to business outcomes.

The extension supports a wide range of popular CRM and ticket systems and can be easily configured through the 3Kontakt admin portal. Users can benefit from valuable insights, such as when a customer last called, and depending on the connected business system, may also access shortcuts for direct lookups or the creation of new cases. To utilize 3Kontakt CRM Connect, users must have a valid 3Kontakt account and the appropriate number of CRM Connect licenses.